Terms & Conditions

1. Acceptance of Terms

By accessing and using MarcopoloHoliday (“the Service”), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service. These terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

MarcopoloHoliday is an online flight booking platform that allows users to search, compare, and book airline tickets. We act as an intermediary between you and the airline carriers. The actual air transportation is provided by the respective airlines, and their own terms and conditions will also apply to your booking.

3. Booking and Payment

• All prices displayed are in Australian Dollars (AUD) unless otherwise stated and include applicable taxes and fees at the time of display.
• Prices are subject to change until payment is confirmed and a booking reference is issued.
• Payment must be made in full at the time of booking using the accepted payment methods displayed on our platform.
• A booking is confirmed only when you receive a booking confirmation with a valid booking reference number.
• You are responsible for ensuring all passenger details provided are accurate and match travel documents exactly.

4. Cancellation and Refund Policy

Cancellation and refund policies vary depending on the airline and fare type selected. Please review the fare rules before completing your booking.

• Refund requests must be submitted through your MarcopoloHoliday account dashboard or by contacting our support team.
• Processing times for refunds may vary and are subject to airline policies.
• Service fees charged by MarcopoloHoliday may be non-refundable.
• Optional refund protection, if purchased, is governed by its own specific terms and provides an additional layer of coverage independent of airline policies.

5. User Accounts

• You may create an account to access additional features such as booking management and saved preferences.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
• MarcopoloHoliday reserves the right to suspend or terminate accounts that violate these terms.

6. Passport and Travel Documents

It is your responsibility to ensure that you hold valid travel documents, including passports, visas, and any required health certificates, for your entire journey. MarcopoloHoliday is not responsible for any denial of boarding or entry due to inadequate or invalid travel documentation.

7. Limitation of Liability

MarcopoloHoliday acts solely as an intermediary and shall not be liable for:

• Flight delays, cancellations, or schedule changes made by airlines.
• Loss of baggage or personal belongings during air travel.
• Any indirect, incidental, or consequential damages arising from use of the Service.
• Actions or omissions of third-party service providers, including airlines, payment processors, and insurance providers.

8. Intellectual Property

All content on MarcopoloHoliday, including text, graphics, logos, images, and software, is the property of MarcopoloHoliday or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without prior written consent.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Changes to Terms

MarcopoloHoliday reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Service after any changes constitutes acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at support@marcopoloholiday.com.